Frequently Asked Questions

  • How do I schedule an appointment?

    Salveo office staff members are waiting to assist you. Download the Adult or Child/Adolescent Form The form may be faxed to (770) 910-9197. Our staff will ask you a series of questions to ensure that we are able to meet your individual needs. You may also email us at and we will call you within 24-48 hours.

    Our hours of operation are Monday through Friday from 9:00 a.m. until 5:00 p.m. in our Lawrenceville office. Extended hours are available upon request.

    We also accept walk-in patients at our Lawrenceville location only on Mondays, Wednesdays, and Thursdays from 9am-2pm. Walk-in appointments may have longer wait times than normal.

  • What insurance carriers do you accept? Can I pay out of pocket for my treatments and services?

    We accept most major insurance carriers. We will assist you with determining if we are in-network with your insurance company. It remains the responsibility of the client to ensure that we are in-network. Patients are also able to pay out of pocket for services.

    Email us at to inquire further about your specific situation.

  • What If I have a crisis after business hours?

    For life-threatening emergencies, please call 911 or go to the emergency room.

    Salveo has an after hours answering service for URGENT calls only. This team will determine whether or not the on-call physician needs to be contacted. Clients may be advised to go to their local emergency department or to follow-up with our office the next day. Paging the doctor will require a $25.00 fee.

    Please note that Salveo is a non-intensive outpatient facility, and patients in crisis should report to their local emergency room.

  • Where are you located?

    311 Gwinnett Drive SW
    Lawrenceville, GA 30046

    We are located directly behind the PNC Bank at the corner of Highway 124 (Scenic Highway) and Gwinnett Drive. Our building is a 2 story, light brown brick building.

    7316 Spout Springs Rd., Suite 202
    Flowery Branch, GA 30542

    We are located on the second floor in the Wilson Orthodontic/Smile Doctor building next to the Publix shopping center.

  • Do you fill out disability and other forms?

    Salveo providers must see a client for at least six visits before a determination can be made regarding disability paperwork. There is a fee for paperwork completion by a provider. Salveo does not specialize in disability cases.

  • What should I expect at my first appointment?

    Patients should come prepared with their active insurance card and photo ID. If the patient contract has not been filled out, patients should arrive 10-15 minutes early to complete the necessary paperwork. Initial appointments are usually scheduled with the nurse practitioner and doctor to gather background information and create an individualized treatment plan.

    Medications may not be prescribed on the first visit and may not be appropriate for all patients. After the initial visit, a patient has the option to schedule follow up appointments for either medication management or therapy.

  • What do I do if I'm going to be late to my appointment?

    If you know you won’t be able to make your appointment time, please let the staff know. Email us at to cancel and/or reschedule your appointment.

    Please note that no-show appointments carry a $75 fee and same-day cancellation appointments carry a $35 fee. These fees must be paid before your next visit.

    If you will be more than 5 minutes late for your nurse practitioner appointment, your appointment may be rescheduled. Please be respectful of the providers and other patients by showing up for your appointment on time.

    For therapy appointments, if you are going to be less than 15 minutes late there is no need to call! Simply show up for your appointment. Please note that your appointment time may be shorter in session due to your tardiness.

  • I'm a student, and I want to do my rotation with Salveo. What do I do?

    Salveo prides itself on being a learning and teaching outpatient facility. If you are a medical student looking for a rotation opportunity, please click the “Preceptorship” link on the website. 

    If you are a nurse practitioner student, physician assistant student, counseling/therapy student, or any other healthcare-related student, please email

    Be sure to include your resume with your email, and put “Internship Opportunity” in the subject line. Placement will be awarded on a first-come, first-serve basis.


  • Individual
  • Family
  • Group
  • Play Therapy
  • Couples' Therapy
  • Assessment & Evaluation


  • Comprehensive Assessment & Evaluation
  • Medication Management
  • Crisis Services
  • Substance Abuse Treatment